Refund Policy

Last Updated: September 2026

At FlixIPTV8K, we stand behind the quality of our service. We want you to be completely satisfied with your subscription. This Refund Policy outlines the terms and conditions under which you may request a refund for your IPTV subscription.

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1. Eligibility for a Refund

1.1 7‑Day Money‑Back Guarantee

All new subscriptions are covered by our 7‑day money‑back guarantee. If you are not satisfied with FlixIPTV8K for any reason during the first 7 days following your purchase, you may request a full refund of the subscription fee. This guarantee applies to first‑time subscribers only, and does not apply to renewals or subsequent subscriptions.

1.2 Technical Incompatibility

If you experience persistent technical issues that prevent you from using the Service as intended — and our support team has been unable to resolve them after reasonable attempts — you may be eligible for a refund even beyond the 7‑day window. To qualify, you must provide evidence of the technical issue and demonstrate that you have engaged with our support team in good faith.

Examples of technical incompatibility include:

• Your device is not compatible with our Service despite meeting the minimum requirements.
• Persistent buffering or streaming failures that are not attributable to your internet connection.
• Inability to access the channel lineup or content you subscribed for.

We will assess each case individually and may require diagnostic information (e.g., screenshots, speed test results, logs) to process your request.

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2. How to Request a Refund

To request a refund, please contact us through one of the following channels:

• WhatsApp: Whatsapp Contact
• Email: [email protected]

When you contact us, please include the following information to help us process your request efficiently:

• Your full name and email address associated with the subscription.
• The date of your subscription purchase.
• Your order or transaction ID (if available).
• A brief description of the reason for your refund request.
• Any supporting evidence (e.g., screenshots, error messages, speed test results).

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3. Refund Processing

Once we receive your refund request and verify your eligibility, we will process the refund within 5–10 business days. Refunds are issued using the original payment method used for the subscription. Depending on your bank or payment provider, it may take additional time for the refund to appear in your account.

We will notify you via email or WhatsApp once your refund has been initiated. If you have not received your refund after 10 business days, please contact us and we will investigate the status.

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4. Non‑Refundable Circumstances

Refunds will not be granted in the following situations:

• Change of Mind: If you simply decide you no longer want the Service without any technical or service‑related issue, refunds are subject to the 7‑day window only.
• Violation of Terms: If your subscription is terminated due to a breach of our Terms of Service (e.g., sharing credentials, reselling access, or engaging in prohibited activities), you will not be eligible for a refund.
• Third‑Party Issues: Issues caused by your internet service provider, device hardware, or other factors outside our reasonable control are not grounds for a refund, although we will do our best to help you troubleshoot.
• Partial Usage: We do not offer pro‑rata refunds for partially used subscription periods. The full refund applies only to the entire subscription amount within the eligibility period.

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5. Refunds for Renewals

As noted in our Terms of Service, FlixIPTV8K does not operate on an automatic renewal model. You must explicitly purchase a new subscription to continue using the Service. Because there is no auto‑renewal, refunds for renewals are handled on a case‑by‑case basis. If you inadvertently purchase a subscription you did not intend to, please contact us immediately, and we will work with you to find a fair resolution.

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6. Dispute Resolution

If you are dissatisfied with our refund decision, we encourage you to reach out to us first to discuss the matter. We are committed to resolving disputes fairly and amicably. If we cannot reach a resolution, you may escalate the issue in accordance with the dispute resolution provisions outlined in our Terms of Service.

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7. Contact Information

For any questions regarding this Refund Policy or to initiate a refund request, please contact us:

• WhatsApp: Whatsapp Contact
• Email: [email protected]
• Website: https://flixiptv8k.shop

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FlixIPTV8K — Refund Policy • September 2026